eReferral

eReferral is a web-based electronic referral management system which is an optional add-on to the Clinician Portal. It allows a user (e.g., a general practitioner) to electronically refer their patients to another practitioner, attach appropriate documentation to the referral, and track the referral through to its conclusion.

Screenshots: Find a Specialist, eReferral Worklist, Document Attached to Referral

Features:

• Supports custom referral pathways for various clinical specialties.
• Enforces a standardized referral form for each pathway.
• Allows for input attachments to the referred doctor, e.g., relevant imaging exam, relevant lab report can be electronically included in the request.
• Supports output attachments to the referring doctor, e.g., diagnostic report or other results of the referral can be passed back.
• Supports two types of referrals: consult requests (for in-person consultation) and advice requests (to render professional opinion only).
• Distributes referrals across providers who are appropriate for a given pathway (demand can be distributed across multiple resources ).
• Supports referrals to organizational providers (e.g., clinic) as well as individual providers (e.g., specific doctor at a clinic).
• Integrates with postal code databases to automatically calculate distance between the patient and the referred doctor.
• Allows each provider to configure the types and pathways of referrals they accept.
• Supports tracking of the status of each referral in real time (e.g., submitted, accepted, rejected, scheduled, waitlisted, completed, cancelled, action required).
• Allows referring and referred providers to search for referrals by type, status, patient, etc.
• Keeps the relevant parties informed of status changes of the referrals via optional email notifications.

Benefits:

• Improve patient safety and clinical outcomes through standardization of referrals - ensuring they are complete and appropriate.
• Improve accessibility and reduce average wait times for scheduled health services.
• Lower overall cost of scheduled health services through better resource planning, utilization and workload distribution.
• Increase efficiency in scheduled health services through automation of the referral process - no missed or forgotten phone calls, misplaced paper, error-prone fax exchanges.